How to handle tenant maintenance requests efficiently

Maintenance requests are part and parcel of being a landlord.

A clear process keeps tenants happy and properties compliant.

A simple workflow -

1. Capture the issue — tenant reports the problem with a photo and category.
2. Assess urgency — categorise as low, medium, high or urgent.
3. Get a price estimate — know the likely cost before you commit.
4. Choose a route — use a Matriva-matched tradesperson or your own.
5. Track to completion — confirm the job is done and rate the tradesperson.

Matriva does all of this in one place, with automatic notifications to tenants and a full audit trail for disputes.